OPM 300 MOD 1 SLP Essay Example | Topics and Well Written Essays - 500 words

OPM 300 MOD 1 SLP - Essay ExampleMc Donalds is able to maintain its global power in due in great part to its ability to constantly modify and adapt its operations processes to the demands of its customers and of the cordial environment as well. One particular operations process that is constantly modified by Mc Donalds to keep pace with increased contestation and smarter, more demanding and less brand-loyal customers is the way it makes some of the items on its menu. One particular example was when Mc Donalds considered switching to a hamburger bun that does not require toasting. Trial tests have shown that customers preferred the taste and texture of the untoasted hamburger bun (Gibson, 1995). More importantly, leaving the buns untoasted would translate into immense cost savings resulting from reduced preparation time and the elimination of commercial toasting equipment. Considering that Mc Donalds serves billions of buns for its hamburgers, chicken and fish sandwiches, this mod ification in one of their operations processes would rake in millions of dollars in savings for Mc Donalds as well. This illustrates two very important aspects of operations which are customer satisfaction and competitiveness (Meredith & Shafer, 2007).